Privacy Policy

Effective Date: 22nd, may 2022

At Nai Prints, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with us—whether online, through social media, WhatsApp, or in person.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, physical address (for deliveries), and social media handles.

• Order Information: Details of t-shirt orders, including designs, sizes, quantities, and delivery instructions.

• Payment Information: Transaction details (Note: We do not store credit/debit card information. Payments are processed securely via (Mpesa/Bank Transfer/Payment Processor).

• Usage Data: If you visit our website or social media platforms, we may collect technical data such as IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Communicate with you about your order status, promotions, or service updates.

• Respond to inquiries or customer support requests.

• Improve our products, services, and customer experience.

• Share design previews or approvals (if applicable).

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your data with trusted partners who help us deliver services, such as:

• Delivery service providers

• Payment processors

• IT support or cloud storage providers (for backups or design storage)

All third parties are required to maintain the confidentiality of your information.

4. Data Retention

We retain your information only as long as necessary to fulfill your order, comply with legal obligations, and for business record-keeping. Design files may be kept for easier reorders unless you request otherwise.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your data.

• Withdraw your consent at any time (e.g., opt out of marketing messages).

To exercise these rights, please contact us via the contact details below.

6. Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss using appropriate administrative, technical, and physical security measures.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and/or communicated via our official platforms.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Nai Prints
Phone: 0758088713
Email: info@gmail.com
WhatsApp:0758088713
Location: Norfolk Towers, Kijabe Street